How it works:

1. Contact us for an cost/feasibility estimate.

   Give me a brief description of the problem/changes that you are looking for.  I'll give you some idea of what I can do for you, along with a preliminary cost estimate and time frame.

    

2. Mail the item to me.

   You'll need to ship the item to me at:

   Hawkes Design 
   8525 Deodar Crest Ct. 
   Elk Grove, CA  95624*

   *This is a shipping address ONLY--I don't have a store front (yet!)*

   Please make sure your clothes are washed and clean.  Don't shine them up for me--I'll just have to wash the shine agent off (glue doesn't stick otherwise), and more time for me = more cost for you.  A clean, powdered item is easiest to work with.

   Once I receive the item and have a chance to look it over, I'll contact you and let you know what I can do for you, along with giving a firm price and time frame.  I'll set up a payment page on my website where you can pay for the repairs with your Visa or MasterCard.

    

3. Approve my estimate.

If you like the repairs/alterations that I've described, give me to go-ahead to proceed and fill out the information on the payment page.  I'll get to work on the changes and email you with a tracking number as soon as your item is back on its way to you.

If I can't help you or if you decide that you don't want me to go ahead with the repairs there's no problem--and no cost.  Just let me know and I'll ship the items back to you in the same condition that I received them.

 

Frequently Asked Questions:

• Do you repair/alter other manufacturer's clothes?

  Yes.  If you ordered the item from me and it needs repairing/altering, I will usually do it for free or at a large discount (I want you to be happy with your clothes!), but I can also repair/alter items made by others.

   

• How long before I get my item back?

It usually takes me 2-3 weeks to look your item over, make the repairs/alterations, and get the item back in the mail to you.  If you're in a hurry let me know--depending on how busy I am with other orders, I may be able to speed that up.

• Do you repair vinyl/leather/other materials?

Nope, only latex and rubber.  Also:  I don't sew my seams, I glue them.  I won't be able to alter your sewn latex seams (but I can patch your latex garment with sewn seams, or replace the sewn seams with glued seams).

• How much will the repair cost?

Here's a general price guide for repairs.  Remember, each repair and alteration is different, so these prices are only guides.  I'll need to look over your specific item before I can give you a firm price.

Small Patch (3x3 inches)...$20
Large Patch...$40
Replace a Sleeve...$40
Replace a short zipper (12 inches long)...$30
Replace a medium zipper (30 inches long)...$75
Replace a long zipper (50 inches long)...$100
Fix a zipper that's come off track...$20
Replace eyelets/studs/snaps...$20
Add side stripes to a sleeveless shirt...$30
Add side stripes to a sleeveless short dress...$60

There are many other repairs/alterations that I can do--contact me today for an estimate!